RJon Robins

What can Gordon Gekko teach you about law firm marketing?

Think about the immortal words of Gordon Gekko (Wall Street, 1987)  the next time you see an “equity owner” of a big law firm looking down his/her nose at your efforts to make it rain for your own law firm. . .

Gekko:  Well, I appreciate the opportunity you’re giving me, Mr. Cromwell, as the single largest shareholder in Teldar Paper, to speak.

Well, ladies and gentlemen, we’re not here to indulge in fantasy, but in political and economic reality.

America

America has become a second-rate power. Its trade deficit and its fiscal deficit are at nightmare proportions. Now, in the days of the free market, when our country was a top industrial power, there was accountability to the stockholder. The Carnegies, the Mellons, the men that built this great industrial empire, made sure of it because it was their money at stake. Today, management has no stake in the company!

All together these men sitting up here [Teldar management] own less than 3 percent of the company.  And where does Mr. Cromwell put his million-dollar salary?  Not in Teldar stock; he owns less than 1 percent.

You own the company.  That’s right – you, the stockholder.

And you are all being royally screwed over by these, these bureaucrats, with their luncheons, their hunting and fishing trips, their corporate jets and golden parachutes.

Cromwell: This is an outrage! You’re out of line, Gekko!

Gekko: Teldar Paper, Mr. Cromwell, Teldar Paper has 33 different vice presidents, each earning over 200 thousand dollars a year. Now, I have spent the last two months analyzing what all these guys do, and I still can’t figure it out. One thing I do know is that our paper company lost 110 million dollars last year, and I’ll bet that half of that was spent in all the paperwork going back and forth between all these vice presidents.

The new law of evolution in corporate  America seems to be survival of the unfittest. Well, in my book you either do it right or you get eliminated.

In the last seven deals that I’ve been involved with, there were 2.5 million stockholders who have made a pretax profit of 12 billion dollars. Thank you.

I am not a destroyer of companies. I am a liberator of them!

The point is, ladies and gentleman, that greed — for lack of a better word — is good.

Greed is right.

Greed works.

Greed clarifies, cuts through, and captures the essence of the evolutionary spirit.

Greed, in all of its forms — greed for life, for money, for love, knowledge — has marked the upward surge of mankind. And greed — you mark my words — will not only save Teldar Paper, but that other malfunctioning corporation called the USA.

Thank you very much.

RAINMAKERS DON’T EAT STALE BREAD; Ten Law Firm Marketing Ideas You Don’t Have To Pay Me For

This is the working title of a new e-book I am working on.  It’s about all the lame, stale and/or stupid ideas that pass for free law firm marketing advice online and that keep popping-up all over the blogosphere. 

Last week one of the suggestions that was actually posted in response to an attorney who issued a cry for help after his law firm, housed inside the offices of his single largest client, burned to the ground. . . was to make sure he has nice business cards and to pass them out to everyone he knows.  I’m not making this stuff up!  I half expected that the next helpful comment I’d have to scroll through would be a reminder to blow his nose & tie his shoes.

Any comments, questions or suggestions especially about the title for the book would be welcome.

Giving yourself time to catch up with yourself

I’m sitting in the wonderfully wireless airport in Pittsburg on my way back home after being invited as a guest for a really good conference on lawyer marketing that I’ll tell you more about some other time.  Or is this the local shopping mall – if you’ve ever flown through Pittsburg you know what I mean. 

I was reading Seth Godin’s latest book Small Is The New Big, which I’ll also comment about when I’m through.  I mistakenly put the book into the outside pocket of my rolling luggage instead of my computer case when I boarded the last plane – it was a little puddle hopper prop job where the pilot makes the inflight announcements over her shoulder and they put your rolling luggage in the back of the plane.  Which was just as well because we ended up flying through the remnants of Hurricane Ernesto which I left Miami a day early to escape and not miss the conference.  So I wouldn’t have been able to read anything anyway in that paint-mixer they call an airplane.

Point is, I just spent the past hour sitting and doing ABSOLUTELY NOTHING.  I was completely disconnected from the world.  No phone or internet.  Nothing to read. We were in clouds the whole time so I couldn’t watch anything but white through the windows & besides the fact that I was one of only two passengers (I was the one randomly selected for the pat-down) the flight was LOUD.  So there I was with nothing to do, even more cut-off from my world than my former favorite place to think: the shower.

I thought about all the normal stuff – are we going to crash;  How easily the airlines could solve their financial problems by simply giving travellers a better experience with a little more leg-room, doubling ticket prices to justify the reduced capacity and rake-in the profits with fewer but happier passengers whom it would cost less to serve with significantly higher margins; Why didn’t I wake up in-time to get breakfast, how much I miss my bottle of hand sanitizer sitting here in this germ farm they call a seat (note to self – sanitize this laptop keyboard when you get home) and all that kind of stuff.  But I also spent time catching up with myself. . .

From the moment we wake up-to the moment we go back to sleep, we’re running.  Always with something we could or should be doing.  Always bombarded by messages from the radio, television, internet, books, magazines & other people.  Never really stopping to just catch-up and reflect on about what we’ve experienced recently and how it fits into the rest of our personal and professional lives. 

Too many lawyers have it all screwed-up and put their personal lives into the service of their professional lives.  It’s so easy & so rewarding both personally and professionally when you learn how to establish a more appropriate relationship with your Mule – more on that later too.

I don’t know if there’s any way to replicate the experience of being stuck on an empty loud airplane surrounded by nothing but white and cut off from everything.  The shower and scuba diving are the closest I’ve found.  Suggestions are welcome and encouraged.

Top 10 Reasons Many Lawyers Don’t Give A Crap About Their Clients

My top ten reasons why many law firms seem not to give a crap about the client:

10. The billable hour. 

9. Serving the wrong clients.

8. Letting the mule work you, instead of you working the mule.

7. No systems or procedures in place to allow attorneys to focus on the fun stuff.

6. Culture of subservience prevalent in the legal community which breeds resentment amongst lawyers “serving” their clients instead of just helping them.

5. Poor cash management skills, inexperience using a trust account to avoid a/r problems and a generally screwed-up pricing strategy leading to a perpetual knot in the stomach, which is not conducive to truly giving a crap about anyone else.

4. Failure to see a connection between the business and the life the business is supposed to serve.

3. Most lawyers have never themselves been clients or if they have, then being lawyers they had a better insight into how the process works than the average client.

2. Too much time spent with other lawyers instead of mixing-it-up with non-lawyers in social, business and educational settings to get new ideas.

1. Lack of Rainmaking skills forcing lawyers to worry about how long or how much they can squeeze out of each case they have today because they don’t have confidence that their plan will deliver plenty more cases tomorrow.

Space-For-Rent: A prescription for success

I’ve helped many lawyers go the space-for-services route. After witnessing a fair number of disasters but plenty of successes too, here’s my prescription for a happy space-for-services relationship:

The most successful arrangements are based on an agreed hourly rate and an agreed monthly rent. The tenant does work and tracks the bill. The firm expects to be paid each month but accepts hours instead of cash.

In months where the services exceed the rent, the firm has the option to pay cash or give a credit against future rent. In months when the hours do not equal the rent, the lawyer signs an IOU for the deficit collectible only against services.

All out of pocket expenses are paid in cash and everything is in writing.

Ignore any element of this advice at your own peril!

Profiting From Hurricane Preparedness

After Hurricane Andrew which ravaged South Florida law offices 10+ years ago, you’d think anyone who was in practice back then would have learned thier lesson.  Of course you’d think that after seeing the tragic events of 9/11 the same message would have sunk-in.  But one of the little secrets that few in the legal industry in South Florida are talking about, was the sorry state of hurricane preparedness amongst law firms down here when Hurricane Katrina blew through town on its way to N.O.

A LITTLE SECRET

A few dozen large firms with offices in downtown Miami lost windows from Katrina.  We’re talking about like 50% of the glass on the southern side of the buildings in some cases.  And Brickell Avenue was literally littered with documents from all the law firms, insurance companies & private banks that congregate in the downtown Brickell corridor.

But you don’t have to be in a big fancy glass office building to get into trouble when a hurricane hits town.  And you can end up in alot of trouble even if your office is not affected at all.  Witness: Hurricane-related-bankruptcies.

That’s right, you can take every precaution.  Back-up all your computer files to an offsite location.  Lock all your filing cabinets.  Update your telephone & emergency contact list with every staff member and all their out of state family in case that’s where they go when the city loses power.  You can do everything right & still get screwed because your largest client didn’t take precautions & took a cash flow hit that prevents them from paying your bill, or they go out of business altogether!

SO WHAT’S A LAWYER TO DO?

First of all, you should be marketing all year round in case you have to do without any cash flow for a month or two following a hurricane, or whatever other natural disaster afflicts your market.  By marketing all year round you not only spread your risk amongst a wider base of clients, but you also hit your financial goals earlier in the year and can withstand a disaster-induced cash crunch if (when) it comes.

Second, you can take the message of disaster preparedness to your clients.  When you subscribe to my philosophy of law firm marketing you get very comfortable with the idea that your role is as a trusted advisor, not just a technician.  Top Rainmakers look out for our clients and referral sources holistically.  We’re not just concerned about what we can bill them for.  Besides being a decent person, it’s also good business.  Believe me, I’ve never had a client of mine who was offended when I scheduled an appointment to discuss disaster preparedness with them.  I’ve never even heard of any of my Rainmaking clients, whose own legal clients were offended by those kinds of appointments.