RJon Robins

How to write a persuasive sales piece

I need to get something out of the way up-front. . . lawyers “sell”.  We may call it “marketing” or “rainmaking”.  But we do it.  And we need to learn how to do it well if we're going to have enough business to keep ourselves and our staff busy with enough new work to both achieve our financial goals and have the courage and the resolve to turn-down cases and clients that are not a good fit for our personalities or our practices. 

 

I also have an admission to make. . . I love to read “junk mail”.  I also watch home shopping and tune into infomercials with a pad of paper and take notes from time to time.  Because we may wish the world was different than it is, but the fact of the matter is that the producers of those pieces invest millions of dollars for just one reason: it works. 

Now with that out of the way, I have the following excerpt from a lesson to share with you which I recently wrote to one of my “Platinum” coaching clients.  Don't bother looking for an application or for information about “Platinum” level of Membership on my website.  It's by invitation only.

Now Here's The Good Stuff. . .  First, I generally ignore the “one page” rule.  If it takes six pages
to make a persuasive argument, then it takes six pages.  If you capture
the reader's attention and if they have an interest in what you're
communicating about and if you keep them hooked with compelling and
enticing content in every paragraph that feeds their interest they will
read a book. 

But if you miss a single one of those “if's” you might as well save the postage. 

Too many people in my experience an an avid reader of my “junkmail”
shortcut the “if's” and just shoot for brevity instead.  As if they can
impose on me to read a brief and irrelevant and boring message and that
somehow that will move me to buy their product or service.  Instead if
I'm interested in a subject, I'd rather read a ten page message if it's
well-written, tells me what I want to know (notice I said “want”, not
“need”) and especially if there are built in “hooks” that draw me in
and make we want to turn the page to discover what comes next.

Second, every message is different.  Like a sculptor tells you the
stone tells him what it wants to become, when you get your head into
the message it tells you what and how much it needs to communicate in
order to be persuasive.  If your message isn't telling you that, you
haven't got your head into it enough yet.  It takes time.  And it can
be a painful process.  But the rewards are well worth the effort. I
promise.  

Third, you don't persuade someone to action by artificially or arbitrarily limiting the number of pages from the outset. 

And fourth, yes, after we have the whole message laid-out (that is all
three parts of it)  we'll put the whole thing aside for a week and then
come back and agonize over what can be eliminated because it's in there
for us, vs. what needs to stay because it's in there for the reader.

More proof that good things happen for lawyers who take action

This is an exchange I recently had with a Member of our Coaching Group.  According to our calculations she’ll probably double her revenue in the next 12 months, cut the hours in her office by about 15% and she will have eliminated most of the work from her practice that isn’t fun for her to do.  The only modifications I’ve made to the following exchange is to protect this lawyer’s identity and change the order so it now reads in chronological order:

On Wed, Feb 11, 2009 at 9:07 PM, jxxxxxx wxxxxxxxx  wrote:

Attached is my web-site….he didn’t know what to do on the blank sections. And I want a professional pic…this one is awful …just by a digital camera in office. If you can’t open the attachment, the website is at: www.xxxxxxxxxxxxxxxxxx.com

Also, I had a meeting with a pastor who wants to go all out on the seminar…wants to know when I want it…he said day or night or weekend…He once had an estate planning seminar on a Sunday at 4 and he got 60 people the first year. Second year only 12…so when do you suggest I have it?

In addition, he is going to write a letter to each of the Pastors in the community at the big churches…the catholic, lutheran, etc and invite them and their parishioners who  need help to the seminar!!  I didn’t even ask…he offered!

Also, a strange coincidence happened the day I met the pastor (who i never knew before).  I was in Court Wed. morning…my usual bi-weekly collection mediations…I have cornered the market on this and pretty much the only attorney handling this for all the law firms throughout [the State] and bring my legal assistant with me. (It used to be many other attys in town…it’s just me now) Well, this Wed. the court administration, John came over to me and congratulated me on what a fantastic job I do on this.  I almost fell over.  I didn’t think he even knew I existed!  He is quite influential in town.  My legal asst. has helped me make headway in the courthouse as she is a retired JA. (now working for me).
Anyway, my meeting with the Pastor was at 1:30pm and he had just had lunch with John who was raving about me!!

He also suggested to add something about my fee (on the agenda) which I think is a good point.  He commented how people don’t go to attys because they figure they can’t afford them. If people learned that I got paid at the end, then they would not be afraid to go to the attorney.  Also, I told him how I usually collect $200 from folks for payment of their medical records.  I take payments or can get paid afterwards if they can’t afford it. (So far I haven’t been stiffed.) He stated that if he sent me anyone, not to worry about the $200…if I didn’t get paid, the church would pay it…I wasn’t worried about the fee…but I thought that was a very nice gesture….

As  you can see, it all went well…actually much better than I anticipated.

Also, I hope I wasn’t too harsh on Henry during the coaching call…I don’t like mission statements or retreats…however, I am working on documenting my goals.
J

—————————————————————————————————————


Great job!  You should be VERY proud of yourself.  And pretty encouraged too at this point, I should think.

As for the dates/times, it seems to me a meeting following the regular Sunday services makes alot of sense if you give people enough time to have a little bathroom break, serve some refreshments to keep the blood sugar level up and give plenty of advance notice (a few weeks) and reminders, reminders, reminders, reminders leading up to the program.  Ask attendees to “r.s.v.p.” by providing name, best telephone number, email if they use it regularly and mailing address.  Explain the reason is to be sure you have enough hand-out materials and free gifts.  Then you’ll start peppering them with reminders and teasers that will get them excited & talking about the program.  We’ll talk it all through next week.

 

—–Original Message—–
From: RJon Robins
Sent: Feb 11, 2009 9:38 PM
To: jxxxxx wxxxxxxx
Subject: Re: web-site

OK, let’s just get one thing straight. . . this is the kind of good news that warrants a phone call ! ! !

Isn’t it amazing how good things just have a funny way of happening to Rainmakers who get out into the market and take action!?!?  I’ve seen EXACTLY the same kind of happy co-incidences happen with too many Rainmaking clients in too many different markets and in too many different practice areas to believe it’s just chance.

BTW, I am sure that hearing your name come up from the Pastor impressed John as much as his remarks about you impressed the Pastor.

BTW # 2 – Now would be a GREAT time to drop a hand-written note into the mail to John (with hand addressed envelope & hand stamp, of course) to thank him for the compliment he gave you and to let him know how much you appreciate not only his kind words but the fact that he went out of his way to express them to you.  And you of course pay him a sincere & honest compliment back.

BTW # 3 – Now would also be a GREAT time to drop a similar note to the Pastor to tell him how much you appreciated his enthusiasm for the project, his helpful suggestions and how welcome he (obviously) made you feel as a visitor to his Church.

BTW # 4 – Don’t forget the note to the Pastor’s Wife to thank her for making the introduction and letting her know too how much you appreciated her Husband’s enthusiasm, his insightful suggestions and for how welcome he went out of his way to make you feel as a visitor to his Church.

These notes are important.  Don’t procrastinate.  Write them on personal stationary if you have it.  Firm letterhead if you need to.  And any scrap of paper you have laying around if there is no other choice.  But get these in Th
ursday’s mail, without fail and I PROMISE you will be glad you did.

Don’t think twice about your comments to Henry.  Alot of people have had bad experiences with “mission statements” & retreats.  Let’s think of a different term to use other than mission statement.  Perhaps “a note to remind yourself why you do what you do and that you can use to help you decide if an important choice is going to move you towards or away from your goals.”

RJON

————————————————————————————————

On Fri, Feb 13, 2009 at 8:18 PM, Jxxxxx Wxxxxxxxx  wrote:

RJon,

A couple of silly questions….

Just want to check….since I saw 2 Pastors I need to send out a letter to both…my friend who works at the courthouse…her husband was presenting the seminar to the education committee, but since he had an older congregation, he didn’t think it would be something they need there.  However, I’m assuming that I still need to send him a thank you note also.

My friend that works at the courthouse who introduced me to her husband, pastor (above)…the courthouse is the only address I know for her…is it OK to send there…she’s a clerk in the probate division.

J

——————————————————————————————

The “letters” should actually be hand-written, hand-addressed, hand-stamped “notes”.  I generally don’t think there’s anything wrong with sending a thank you note to someone at their place of business if the nature of what you are writing to thank them about has to do with the work they do at that place of business.  However as I understand it, your friend who works in the Probate office made a referral for you that is not directly related to her work.  And in a worst-case scenario if the note were to be opened by her most jealous, viscous, awful, terrible co-worker it could be used against her.  So in this case I’d recommend you either call & let her know you’d like to send her a personal note and ask for a different mailing address other than her work.  She may ask what it’s about.  You can tell her you just want to write her a little note to thank her for making the introduction.  She’ll say it’s not necessary and you’ll say no, it really is necessary because you really do appreciate what she did for you.  Be persistent but not obnoxious about it.  And if she still insists it’s not necessary you can then just hand it to her next time you see her.

RR

How to sell using Powerpoint

An except from a project I'm helping a client with.  This is potentially a multi-million dollar stream of business for them. . . .

See attached.  I've done a ton of Powerpoint presentations and sold
hundreds of thousands of dollars using Powerpoint.  I've also been
professionally trained on how to use Powerpoint and to recognize it's
limitations.  As a rule I generally prefer NOT to use Powerpoint. 
Because too often it becomes a distraction rather than a tool to
facilitate communication of ideas.  Too often it is used to communicate
facts instead of ideas.  When you think of your Powerpoint you need to
think of it as a “co-presenter”.  And just like you wouldn't simply
repeat the same thing your co-presenter just said likewise you
shouldn't do that with Powerpoint either.  Most Powerpoint
presentations contain too much information which leaves it's live
co-presenter with nothing to do up there except be redundant.  And
leaves the audience to wonder if it might have been a better use of
their time to just skip the presentation and read the hand-outs.

Begin with the end in mind.  The GOAL of this presentation is to get
audience members to come to the booth.  The sale is going to be made at
the booth.  Trying to make the sale in a Powerpoint presentation
results in a very tedious Powerpoint presentation, a very weak sale and
no reason for the audience to come to the booth.  Instead what we
should be seeking to accomplish with the Powerpoint presentation is to
whet the appetite of the audience.  To capture their imaginations.  But
leave them wondering.  And then tell them that they can satisfy their
curiosity by visiting the booth.  Then they come directly to the booth
feeling excited.  Instead of wandering over to the booth just to see if
there's anything they missed.

The worst thing about the billable hour

The Greatest American Lawyer has a neat discussion going over at his blog on this topic.  Below is my comment.  Suggest you click the link above though to get the full perspective. 

The “History” of the billable hour might be of some interest and
help attorneys to understand why it seems that billing clients
by-the-hour when we are supposed to be their advocate & trusted
advisor seems like such a square peg in a round hole.

In point of fact, for more than a thousands years lawyers did NOT
bill by the hour. Instead it was always value based billing. Then in
the 1960's the insurance companies came along and hired efficiency
experts to reign-in their legal expenses. . .

If you're interested in learning “the rest of the story”, send me an
email to rjon@howtomakeitrain.com and I'll send the you the whole thing
back in an email. Complete with some pretty interesting citations.
Fascinating stuff. Really puts everything into perspective I think.

But for me, the worst thing about the billable hour is that it takes
all the fun out of the practice of law and causes lawyers to make LESS
money than they otherwise could with a properly-designed value/flat-fee
billing system. (Remember, before I was the Rainmaker I was a Practice
Management Advisor with The Florida Bar's Law Office Management
Assistance Service.)

How To Brag About Yourself. . . without coming across like a jerk

A fellow-coach recently sent out a request for advice she could share with one of her clients about how to toot his own horn without sounding like a jerk.  Yes, we coaches do have our own “insiders group” which is really neat when you get into a conversation with a coach who specializes in lawyers, another auto mechanic shops and the third bakery owners. 

Believe it or not practically every industry has superstars who credit much of their success to a coach.  Even coaches have coaches, even me.  The way I figure it, what could be better than investing in myself?  Anyway, the following was my contribution to a fellow coach.  Thought I would share this little “RJonism” just in case your carpet-cleaner suddenly starts telling you about a proud moment in his or her business.

(As an aside, it surprised me to learn recently there are more than a few millionaire-carpet-cleaners.  But just like in any other industry I suppose, the majority don't do nearly as well even though they could)

 

Here's my tip. .
.

We've all heard the old saying that “It's not bragging if it's true”.
Notwithstanding old sayings though, we've also had that same awkward,
self-conscious and conflicted feeling upon finding ourselves in a
position to advance our interests but not quite knowing how to “brag”
about ourselves without coming across like a jerk.  If only someone
would come along and do our bragging for us!  The solution many of my
Rainmaking clients and I have used with much success is to be very
honest and straightforward about what we are doing, and a little
self-deprecating humor doesn't hurt either.  For example. . . “You know
it's always awkward to have to toot my own horn but something I am very
proud of is [fill in your relevant facts here]”. 

The keys to making
this work are

1.) Be brief.  Once you have shared your facts shut-up
and cede the floor to someone else;

2.) Be relevant.  Sharing a fact or
anecdote about yourself that contributes to the general direction of
the conversation is much less likely to be held against you than
bragging about something off-topic; and 

3.) Be always prepared to brag twice
as much about someone else in the group as yourself
.  If you have a
reputation for speaking positively about others people will cut you alot of
slack when the time comes to speak positively about yourself.

As an exercise let's see how many of you can send me an email that begins with For example. . . “You know
it's always awkward to have to toot my own horn but something I am very
proud of is [fill in your relevant facts here]”.  Please be sure to write Bragging in the subject line so I can sort them all together and pick from the best.  my email is rjon@howtomakeitrain.com

What Do You Want To Know About Banner Advertising For Your Law Firm?

Here’s how it all started. . . A few months ago a Member of the Gold coaching program asked me to help him evaluate the effectiveness of his website and recommend improvements to his portfolio of banner ads.  A few days later I received a call from a lawyer I know about the same subject.

Curtis is licensed in Florida, Pennsylvania and Delaware, he was an influential partner a in a 100+ lawyer firm.

Anyway, Curtis called to tell me he had launched a new venture called whocanisue.com to educate prospective clients and then show these potential consumers of legal services a bunch of lawyer banner ads to choose from.  And he wanted me to help educate his lawyer-members-advertisers about how to recognize, appreciate and not settle for less than a world-class banner ad to display on the wcis website.

Over the Thanksgiving break Curtis prevailed upon me to organize a webinar on how to spot a good banner ad vs. what most lawyers settle for.   At first I was reluctant because I wasn’t convinced there would be enough demand.  But when Curtis said whocanisue would sponsor the event, I floated the idea around to subscribers and Members of the various coaching programs to gague interest.  And to make a long story short we’re now just about booked-to-capacity on the webinar with reservations.

BUT I HAVE A QUESTION I could use some help with as I adapt the proven criteria from my “Three P’s For Evaluating A Good Lawyer Advertisement” to online banner ads and for a webinar setting.  So if you are one of the next 17 lawyers to speak-up and send me an email to So here’s my question: What are your top three questions, areas of confusion or frustration when it comes to banner advertising for your law practice?