RJon Robins

Finding Your Formula: Getting The Right People in the Right Seats

Finding Your Formula:

Getting The Right People in the Right Seats

Introducing HTM’s Staff Coaching Program

by Justin Crawford

Justin Crawford

Formerly COO for the world’s largest multi-national global shipping company, China Shipping Company and Principle of a multi-million law firm. He has had start-Up success building several multi-million companies from the ground up, including a Pillow manufacturer. Having also cultivated a team with Elon Musk’s first hire out of Asia, he is also author of Best Selling Book: Live Free or DIY.

Today, he runs SmallLawFirmRecruiting.com and is launching HTM’s Staff Coaching Program.

Getting the right people. It’s a challenge every business faces in its trajectory to the top. The How to Manage forum currently has more than 5000 pages of discussion topics. Of all of those pages, more than 25% are in some way related to hiring. As part of the answer, Justin Crawford brings brains and brawn to How to Manage Think Tank behind tackling the challenge of find the right skilled people to fly your rocket to the moon. A magnet for great talent, Justin has also brought his expertise to being able to identify Objectives and Key Results (OKR) for law firm team positions.

Originally conceived and launched as the HTM iCOO program, this first iteration provided coaching and consulting guidance to law firm owners that were outgrowing the How To Manage COO program.

“As their law firms matured, we knew firm owners were looking for in-house COOs. I structured iCOO to root out the right people and then, ultimately, train and onboard them,” Justin explains.

Explaining that HTM learned through the launch that law firms needed more, Justin found Law Firm owners wanted more. They were crying out for more vetting for positions, more training for onboarding, and more coaching to bring the new C-Level staffers up to speed. Soon, Small Law Firm Recruitingwas born. A turnkey solution, SmallLawFirmRecruting.com now finds, on- boards, and trains COO’s into law firms. Under Justin’s leadership, he has amassed a smart team of people behind these functions—each consistently drinking the same How To Manage a Small Law Firm Kool-Aid and spreading the Happy Lawyer love.

Another lesson learned was that Justin says he discovered most prospects for the iCOO program were just not fully prepared for a COO. In many instances, there was still work to be done before a COO would make sense to their firm. Yet, the true gold mine of the program lie in the structured,
robust onboarding that Justin did with each COO.

“It’s the secret sauce.” Justin explains.

“For four weeks, the COO is mine. I own them solely for the first two weeks working with them one-on-one, training them. Throughout weeks three and four, their days look like 20 hours with Justin and 20 hours with the Law Firm.”

Turns out that special sauce was an A-HA! moment for Justin and HTM. The demand for richer, more structured onboarding and staff training is extremely high. Imagine for a minute what it would be like for each of your team members to be bringing their “A”game every day. The ROI on your biggest resource and expense soars because they are working extremely smart and are fully trained to establish systems, to measure everything, and to hold others accountable and be held accountable, themselves. That’s the extraordinary difference between your team being forced to figure things out on their own and your team putting proven principles to work in your firm, says the key program developer.

Now in testing, Law Firm Staff Coaching will transform law firms through transforming their team. What’s more, the program touts a 4x to 50x ROI for your firm. That’s a powerful return! But even more, the process is designed to instill an environment that fosters success and reduces HR drama in firms. When all of these elements come together, your firm overflows in dividends. While many are financially lucrative, not all are. Some improve the quality of
everyone’s work life, which, in turn, have benefits of their own.

WHY INVEST IN STAFF TRAINING?

1. Trained Team Members are Happy Team Members.

2. Happy Team Members stay where they are happy. Less turnover.

3. Happy Team Members will work longer for an employer who values them.

4. Happy Team Members will work for fewer dollars. ROI goes up.

5. Communication is enabled and enhanced among all audiences engaging with Happy Team Members.

6. Happy Team Members produce at a higher rate and at higher quality.

When testing is completed, Justin explains the HTM 12-Week Crash Course will empower new hires who are not fee-earners through:

• Intense, practical training

• 1:1 coaching

• Personal business contribution plans

• Professional development plan for accountability and growth

Ideal candidates will include team positions such as law firm administrator, office manager, marketing manager, marketing director, COOs, CFOs, and client intake staff.

“I help them create a personal business contribution plan which leverages this OKR system clearly defining success for their role and exactly how success will be measured in 90 day increments,” says Justin.

“I literally get them and their boss on the same page about those critical points of how success will be defined and what the goal posts will be.”

Coming out of that 12 week crash course, the program then transitions to a 1-to-1 coaching that works them through the OKR’s, holds them accountable to the progress they are making in those 90 day plans, and then submits a monthly report card to the owner to check in with them. Once a quarter we have a parent/teacher conference where the three of us get on one call and make sure that we go over the plan from the last 90 days and how we did according to that plan. We will know at the end of each quarter, did we get 60% of the way through? 90% of the way through? Why didn’t we get 100% of the way through? What were the roadblocks that stood in our way? How will we prevent those from happening next quarter?

The Staff Coaching Program ALPHA and BETA testing groups are closed. A waiting list is now forming for those firms interested in the live program.

Email justin@howtomanage.com to let him know you are interested.

SmallLawFirmRecruiting.com remains the perfect solution for those firms seeking qualified COO talent, and need help identifying and onboarding talent. Visit themonline to learn more about their services.

Entrepreneurs and Everyone Else by RJon Robins

Entrepreneurs and Everyone Else

by RJon Robins

Which Are You?

There are two different kinds of people in the world: entrepreneurs & everyone else. If you don’t see the world this way then you’re still in the second category.

Entrepreneurs see the world in a completely different way than everyone else. When you are an entrepreneur, this fact is very obvious. It is, however, NOT very obvious nor is this phenom understood by the rest of everyone. How Do You Know if You are an Entrepreneur?

One way to know if you’re an entrepreneur is to ask yourself what kind of time you use.

Everyone else uses what I call “Clock Time”. How many hours will this take me to do this? How many hours did I work? How many hours are left in the day?

An entrepreneur CAN use clock time but most do not. Instead, we use what I call “Calendar Time” most of the time instead. How quickly can I get this accomplished? How many weeks until I can achieve the next objective? How will I make the most of the next month? What’s it going to cost me
if I can get this done in a year instead of getting it done in a week?

Imagine your car has broken-down and you’re stranded in a town you don’t want to be in. Plus, you are alone and you have no other way to get to the place you want to be. It’s a place where an opportunity awaits that can earn you hundreds of thousands of dollars of sustainable
income for the rest of your life. But, the hitch is, you must get there in two days.

When you ask the mechanic “How quickly can you get this done?” as an entrepreneur, what you really mean is

“How-quickly-can-you-get-me-back- on-the-road-to-my-goals, to-making- a-better-life-for-me, my-children,my-great-grandchildren, so-that-I-may- leave-my-mark-on-the-world?”

When the mechanic answers that the job takes

20 hours, you ask again, “How quickly can you get me back on the road?” The mechanic answers in the only language he knows and that is “Clock Time” language repeating that the job takes 20 hours.

The mechanic doesn’t understand at all when you ask him again so you rephrase it:

“What if you brought in an assistant so that you can work extra-fast overtime and I will pay you “book rate” for the job. THEN could you get me back on the road this afternoon?”

When you say it this way, the mechanic responds: “Sure but it’ll cost you!”

Entrepreneurs know that nearly anything is possible. It is all in the way you look at problems and solutions.

Which are you?

Emotional Decision Making Is Hurting Your Law Firm and Your Life

You know how when you feel like your back is up against the wall, you sometimes make decisions you’re not 100 percent happy with? The emotional pressure of a financial situation causes you to take on a client that you know will be a nightmare. Anxiety about an appointment turns into a $20 parking fee you could have avoided by leaving on time. A quick judgment about an employee’s performance presents itself as a heated or bitter reaction … and they walk out on you. You get the idea. The question is, in the context of your law firm and business, where do these issues stem from? Emotional decision making happens when you operate without a plan. In business and in life. Wandering aimlessly, with only a faint idea of where you want to be in two, three, five or even 10 years, doesn’t allow your mind to fix on a goal. And without a goal, you can’t make a plan. What separates the successful from the floundering is a steadfast decision to set a goal and work toward it — tirelessly, day and night. Obstacles appear, successful lawyers keep going. Setbacks happen, they keep going. Milestones are reached … they keep going. Why? Because they know they still have a long road ahead, and that winning the race is about focus and endurance. They are playing for something greater than themselves — goal that almost always improves the lives of everyone around them. When you create a formal plan for your law firm and life, you take the emotion out of it. You look at cold hard facts, real numbers and, often times, a harsh dose of reality. (That $100K in annual revenue isn’t going to pay a hefty mortgage or college tuition.) Then, hopefully, a spark happens. For the first time, you are able to step away, separate yourself from your feelings and realize what you need to do to make your dreams come true. For most attorneys, the business planning process is completely foreign. And that’s surprising, considering most lawyers are very logical people, trained to focus on facts and remove the emotional component from a client’s situation so they can help them resolve a pressing legal issue.

So Why Can’t We Do This for Ourselves?

The day-to-day grind of running a law firm consumes your every thought. Because … until you have a greater plan and purpose, you have nothing else to focus on. Emotional decision making is what keeps a law firm in a revenue slump. It’s what creates employee turnover, and what drives our industry’s skyrocketing depression and substance abuse rates. At How to Manage a Small Law Firm we provide you with an outside Managing Partner, CEO, COO, CFO, or a combination of the preceding. The first order of business is to write your business plan and take you through a 12-week crash course in business acumen. You are immersed in a community of our members — attorneys … just like you. So you can be real, sharing and screaming, “Why is this happening?!” whenever you need to. It’s OK, they’ve been there. Everyone has challenges, everyone has curveballs thrown at them, everyone has cash flow issues. But there’s a point when you have to make a decision to change your course and take matters into your own hands. There is no magic bullet CLE program that can teach you these skills in one hour or even one day. That’s a fact. Every successful business owner has had a stable of mentors to turn to, draw support from, and call upon when times got tough. To build a profitable law firm — one that doesn’t kill your soul in the process — you must remove the emotional component and think like a business owner. The need to focus on metrics, sales and delivery — and finally be honest with yourself about the fees you need to charge — is no longer an option, it’s a requirement. So, here’s how to start building a better tomorrow for yourself, and everyone you care about.

Start Here

So, here’s how to start building a better tomorrow for yourself, and everyone you care about. Download our free “Business Plan Workbook,” then take a good hard look at where you are today and where you want to be tomorrow. Be honest. Don’t adjust numbers to make them feel comfortable or safe. Because at the end of the day you won’t be cheating anyone but yourself. When you’re ready for help or have a question, schedule an appointment with our team and we’ll be here to help. How to Manage a Small Law Firm has built its business on helping small law firm owners grow their organizations from less than $50,000 a year to millions in annual revenue. We believe that building a sustainable law firm doesn’t have to result in depression, guilt, or self-sacrifice. Our goal is to see our members making money, of course, but also building happier lives for themselves and their staff. We start with your goals in mind and work backwards to create a plan that works for you.

HOW TO LEVERAGE VIRTUAL ASSISTANTS IN YOUR LAW FIRM

Drowning in to-do’s? Not sure what or how to delegate?  If you are hesitant about hiring a full time employee or just don’t have enough hours in the day to get stuff done this session is for you. Experienced manager and technology trainier Chelsey Lambert walks you through a variety of freelance, part-time, and monthly service options that save you time, money and finally clear your calendar of all the monontonous tasks you hate doing. For attorneys in the 0-250K a year revenue stage, which for How to Manage a Small Law Firm is called the “Create” stage utilizing your time and energy to hustle, market and sell is your number one priority. Watch the session below, and start delegating anything that’s not moving you towards your goals today.  In this session you will learn:

  • The types of virtual assistants available to you.
  • How to format your requests for the highest rate of success.
  • What types of services are available, and when to use them.

 

Thank you for watching! 

If you found this content valueable, we encourage you to speak to one of our amazing teammembers about your law firm and revenue goals. We offer high performance coaching programs, live events, and valuable resources to help you grow your law firm faster than you ever have before.

Click Here.

Don’t Wait For Clients To Come To You!

Who can say “no” to an extra $20,000 a month?
You’d be surprised to learn many lawyers do. But we know you’re different from the rest because you know good things come to those who work SMART. And don’t worry…because in this video we’ll teach you everything you have to do to say “YES! I want those extra $20,000!”
I hope you’ve already thought of at least five ways you could use that extra cash.
Or maybe you want more… $30,000? $50,000?
Either way, IT DOESN’T MATTER because that number is easily interchangable for whatever you want.
 
So how does this work? It’s simple. By using your calendar you can predictably and reliably find potential new clients. Add in an A-Team salesperson and there’s no stopping your firm from becoming the next big thing…but that’s a post for another day.
Look, all I’m trying to say is that you can do whatever you want with your calendar because once you know how to use it, there’s no stopping you. The rest is simply up to you.
Didn’t anyone tell you?
Growing law firms is our business. If you enjoyed this video but still have some questions about How to MARKET a Small Law Firm give us a call. Our team is committed to your success.
Click Here to Learn More!

How To Win Control Of Your Day

How many times have you said this to yourself?

“I’ll get it done later.”

But, did you actually do it?

It’s okay, admit it. I’m not here to judge you. It is important, however, that we get to the bottom of this.

Before we continue, let’s agree on one thing…NO MORE EXCUSES.

If it was up to me I’d say you’re having a hard time keeping track of what needs to be done and keeping things organized. This might have been good excuse before, but we’re past that because you’re about to know better.

And I really hope you’re paying attention because the growth of your law firm depends on it.

Okay, enough ranting. Watch the video above and learn how EASY it is to get over that mountain of things I have to do.

You’re in for a pleasant surprise.

There’s no room for error in the practice of law, but there is in BUSINESS. Either way, get it together!